Privacy Policy.

Last updated: 25 April 2026

True Colours Hair Face & Body ("we", "us", "our") is committed to protecting your privacy. We manage personal information in line with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. What Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Your name, phone number and email address.
• Appointment and booking details.
• Communication history (for example, emails, contact form messages, or phone enquiries).
• Service preferences, including colour and treatment history where relevant to your care.
• Website usage information such as browser type, pages visited and device information (via analytics or cookies, if used).

2. How We Collect Information

We collect personal information when you:

• Book an appointment through our booking provider.
• Contact us by phone, email, social media or website forms.
• Visit our salon or engage with our services.
• Use our website.

3. Why We Collect Information

We use personal information to:

• Manage bookings and provide salon services.
• Communicate with you about appointments, service updates and enquiries.
• Maintain internal records and improve service quality.
• Comply with legal and regulatory obligations.

We do not sell your personal information.

4. Disclosure of Information

We may disclose personal information to trusted third parties where required to operate our business, such as:

• Online booking and appointment software providers.
• Website hosting, maintenance or technical support providers.
• Professional advisers or regulators where required by law.

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website performance and understand visitor behaviour. You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, but we work to keep your information protected.

7. Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate, out-of-date or incomplete. To make a request, contact us using the details below.

8. Privacy Complaints

If you have a privacy concern, please contact us first so we can work to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

True Colours Hair Face & Body
379 Bay Street, Port Melbourne VIC 3207
Phone: 9645 5518
Email: truecolours@bigpond.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.